Connect Helpdesk

Getting started (common) 3

• About the Connect Knowledge base
• Initial steps after a Connect invite
• How to create a ticket

Getting started carpet/velvet 2

• Create your first carpet order
• Create and save an EP

Getting started plastics 0

Common instructions 4

• Modules and navigation
• Working with tables
• Editing records
• Name generation pattern

Administration 5

• Getting started
• Users roles overview
• Adding users
• Buy Credits
• Request remote support

Plant view (common) 7

• Plant view
• Machine cards
• Customizing machine cards
• Machine messages
• Machine grouping

View all 7

Plant view (carpet/velvet) 8

• Configuring a Carpet Loom machine
• Configuration a Jacquard machine
• Configuring a Velvet Jacquard machine
• Adjust machine settings to create double width PO
• Assign creel and quality to a machine

View all 8

Plant view (plastics) 0

Event board 1

• Machine event board

Trends & reports (common) 6

• Trends & reports
• Reports
• Energy reports
• Filtering data
• Customizing the reports view

View all 6

Trends & reports (carpet/velvet) 2

• Setting up the vibration meter
• Setting the winder in maintenance mode

Planning board 3

• Planning board quickstart
• Planning board: icons and colors
• Delete an order from the queue

Production orders (carpet/velvet) 19

• Carpet order module overview
• Carpet orders custom settings
• Carpet order preselection
• Carpet order configuration
• Carpet order building (quickstart)

View all 19

Production orders (plastics) 0

Definitions (carpet/velvet) 16

• Create a quality
• Edit a quality
• Conditions to calculate yarn consumption
• Path layout templates (carpet)
• Creating and planning fixed orders (carpet)

View all 16

Definitions (plastics) 0

Designs (carpet/velvet) 7

• Launching TuftLink through Connect
• Add configurations to designs and use them in search
• Add runner / wall to wall in repeat
• How to create and save an EP
• Calculate yarn consumption of a design

View all 7

Sales 1

• Customers

Calendar 0

Documents & training (carpet/velvet) 1

• Documents & training

Equipment 1

• Buggies (carpet/velvet)

Processes 2

• Retry a failed or stuck processing
• Why is my CPS order not on my machine?

System settings 1

• Declarations

BMSconfig 0

Events & alerts 0

Profile 0

CadCam (carpet/velvet) 2

• View EP
• Product configurations

ERP 0

Login 3

• How to login to the Connect portal the first time
• How to switch between companies/subscriptions?
• I forgot my password

General 4

• Is my machine supported by Connect?
• Connecting older and non-Vandewiele machines
• Can I use my smartphone?
• How to enable push notifications

Carpet/velvet 1

• I cannot modify a quality

User Interface transformation 7

• Introduction
• Step 1: Look & feel and navigation
• Step 2: Cards and Account & subscription center
• Step 3: Improved tables and resizable menu
• Step 4: Menu redesign, favorites, breadcrumb bar

View all 7

Changes 0

Changelog 0

Draft articles 0

Troubleshooting - General 0

Troubleshooting - Production orders 0

General - TEXhub 0

FAQ - Trends & reports 0

Getting started with us - Your account 0

Orders and refunds - Your order 0