Connect Helpdesk

Getting Started 5

• About the Connect Knowledge base
• Initial steps after a Connect invite
• Create your first carpet order
• Create and save an EP
• How to create a ticket

Common instructions 3

• Modules and navigation
• General UI elements
• Name generation pattern

Administration 5

• Getting started
• Users roles overview
• Adding users
• Buy Credits
• Request remote support

Plant view 16

• Plant view
• Machine cards
• Customizing machine cards
• Machine messages
• Machine grouping

View all 16

Event board 1

• Machine event board

Trends & reports 8

• Trends & reports
• Reports
• Energy reports
• Filtering data
• Customizing the reports view

View all 8

Planning board 4

• Planning board quickstart
• Planning board: icons and colors
• Delete an order from the queue
• Creating and planning fixed orders

Carpet order (Production orders) 19

• Carpet order module overview
• Carpet orders custom settings
• Carpet order preselection
• Carpet order configuration
• Carpet order building (quickstart)

View all 19

Definitions 16

• Create a quality
• Conditions to calculate yarn consumption
• Edit a quality
• Create a quality for double width
• Path layout templates (carpet)

View all 16

Designs 7

• Launching TuftLink through Connect
• Add configurations to designs and use them in search
• Add runner / wall to wall in repeat
• How to create and save an EP
• Calculate yarn consumption of a design

View all 7

Sales 0

Documents & training 1

• Documents & training

Equipment 1

• Buggies

Processes 2

• Retry a failed or stuck processing
• Why is my CPS order not on my machine?

TEXhub 0

CadCam 2

• View EP
• Product configurations

General 5

• Connection and IT-requirements for Connect
• Is my machine supported by Connect?
• Connecting older and non-Vandewiele machines
• Can I use my smartphone?
• How to enable push notifications

Login 3

• How to login to the Connect portal the first time
• How to switch between companies/subscriptions?
• I forgot my password

Trends & reports 0

Production orders 0

Definitions 1

• I cannot modify a quality

General 0

Production orders 0

User Interface transformation 5

• Introduction
• Step 1: Look & feel and navigation
• Step 2: Cards and Account & subscription center
• Step 3: Improved tables and resizable menu
• Step 4: Menu redesign, favorites, breadcrumb bar

Changes 5

• Connect 5.38.x changes
• Connect 5.37.x changes
• Connect 5.36.x changes
• Connect 5.35.x changes
• Carpet order module - new UI

Changelog 0