If you need support:

  1. Click  in the top right corner.
  2. Under Helpdesk, click Open. This opens the Connect Helpdesk.
  3. Click New Support Ticket.



In the Submit a ticket dialog, enter the required fields.


Different types of tickets can be created:


TypeWhen to use
Description field
QuestionIf you have any question about Connect for which could not find the answer for in the knowledge base.
Enter your question.
ProblemIf you experience any problems or errors during the use of Connect.
Describe the problem as detailed as possible.
Feature requestsIf you have a suggestion for a new feature to be added to Connect. 
Describe what you would like to have added to the application.