If you need support:
- Click in the top right corner.
- Under Helpdesk, click Open. This opens the Connect Helpdesk.
- Click New Support Ticket.
In the Submit a ticket dialog, enter the required fields.
Different types of tickets can be created:
Type | When to use | Description field |
Question | If you have any question about Connect for which could not find the answer for in the knowledge base. | Enter your question. |
Problem | If you experience any problems or errors during the use of Connect. | Describe the problem as detailed as possible. |
Feature requests | If you have a suggestion for a new feature to be added to Connect. | Describe what you would like to have added to the application. |