If you have a question, try to find the answer in this knowledge base.
If you have a problem, please first try the following before contacting us. After each step, test if the problem still occurs.
- Refresh the current page (F5).
- Clear the cache of the current page (CTRL+F5). You might have to log in again.
- Close and re-open your web browser. You might have to log in again.
- Update your web browser.
- Use another web browser (Chrome or Safari).
If you don't find an answer or the above actions don't solve the problem, you can request support. To get support:
- Click
in the top right corner. - Under Helpdesk, click Open. This opens the Connect Helpdesk.
- Click New Support Ticket.
In the Submit a ticket dialog, enter the required fields and finally click Submit.
Select a Type to specify what your ticket is about:
| Type | When to use | Description field |
| Question | If you have any question about Connect for which could not find the answer for in the knowledge base. | Enter your question. |
| Problem | If you experience any problems or errors during the use of Connect. | Describe the problem as detailed as possible. |
| Feature requests | If you have a suggestion for a new feature to be added to Connect. | Describe what you would like to have added to the application. |
Enter your text in the Description box.
- Provide details about the specific module, function, or feature you’re referring to.
- Clearly describe your question, problem or request.
- Attach relevant screenshots to help clarify your entry.
The marked buttons are only available if you are logged in:
 | Insert an image file that you previously stored on your computer. You can also paste your image in the Description. |
 | Remove the formatting of the selected text. |