If you have a question, first try searching this knowledge base to see whether the answer is already available.
If you have a problem, please start by following the steps described on the Troubleshooting article.
If you cannot find an answer or the troubleshooting steps do not resolve the issue, you can request support. To get support:
- Click
in the top right corner. - Under Helpdesk, click Open. This opens the Connect Helpdesk.
- Click New Support Ticket.
In the Submit a ticket dialog, enter the required fields and finally click Submit.
Select a Type to specify what your ticket is about:
| Type | When to use | Description field |
| Question | If you have any question about Connect for which could not find the answer for in the knowledge base. | Enter your question. |
| Problem | If you experience any problems or errors during the use of Connect. | Describe the problem as detailed as possible. |
| Feature requests | If you have a suggestion for a new feature to be added to Connect. | Describe what you would like to have added to the application. |
Enter your text in the Description box.
- Provide details about the specific module, function, or feature you’re referring to.
- Clearly describe your question, problem or request.
- Attach relevant screenshots to help clarify your entry.
The marked buttons are only available if you are logged in:
 | Insert an image file that you previously stored on your computer. You can also paste your image in the Description. |
 | Remove the formatting of the selected text. |