Connect Helpdesk

Getting Started 5

• About the Connect Knowledge base
• Initial steps after a Connect invite
• Create your first production order
• Create and save an EP
• How to create a ticket

Common instructions 3

• Modules and navigation
• General UI elements
• Name generation pattern

Administration 5

• Getting started
• Users roles overview
• Adding users
• Buy Credits
• Request remote support

Plant view 16

• Plant view
• Machine cards
• Customizing machine cards
• Machine messages
• Machine grouping

View all 16

Event board 1

• Machine event board

Trends & reports 6

• Reports
• Filtering (Reports)
• View customization (Reports)
• Data exploration (Reports)
• Setting up the vibration meter

View all 6

Planning board 4

• Planning board quickstart
• Planning board: icons and colors
• Delete an order from the queue
• Creating and planning fixed orders

Production orders 15

• Production Order quickstart
• Adding path labels
• Adding jute
• Download EP files of a production order
• Create double width POs

View all 15

Definitions 15

• Create a quality
• Conditions to calculate yarn consumption
• Edit a quality
• Create a quality for double width
• Creating a color

View all 15

Designs 7

• Launching TuftLink through Connect
• Add configurations to designs and use them in search
• Add runner / wall to wall in repeat
• How to create and save an EP
• Calculate yarn consumption of a design

View all 7

Sales 0

Documents & training 1

• Documents & training

TEXhub 0

CadCam 2

• View EP
• Product configurations

General 6

• Connection and IT-requirements for Connect
• Is my machine supported by Connect?
• Connecting older and non-Vandewiele machines
• Which web browser to use?
• Can I use my smartphone?

View all 6

Login 3

• How to login to the Connect portal the first time
• How to switch between companies/subscriptions?
• I forgot my password

Trends & reports 0

Production orders 10

• Can I apply the same settings for POs?
• What can I see on the print?
• Machine does not have any possible qualities or creels
• Retry a failed or stuck processing
• View what was actually woven in a production order

View all 10

Definitions 1

• I cannot modify a quality

General 1

• Blank screen when trying to login

Production orders 1

• I cannot complete a production order

User Interface transformation 5

• Introduction
• Step 1: Look & feel and navigation
• Step 2: Cards and Account & subscription center
• Step 3: Improved tables and resizable menu
• Step 4: Menu redesign, favorites, breadcrumb bar

Changes 1

• Connect 5.35.x changes

Changelog 0