Connect Helpdesk
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Knowledge base
General
Getting Started
4
Initial steps after a Connect invite
Create your first production order
Create and save an EP
How to create a ticket
Common instructions
3
Modules and navigation
General UI elements
Name generation pattern
Administration
5
Getting started
Users roles overview
Adding users
Buy Credits
Request remote support
Plant view
10
Plant view
Machine grouping
Declaration settings
Machine detail
Configure and name a machine
View all 10
Event board
1
Machine event board
Trends & reports
6
Reports
Filtering (Reports)
View customization (Reports)
Data exploration (Reports)
Setting up the vibration meter
View all 6
Planning board
3
Planning board: icons and colors
Delete an order from the queue
Planning quickstart
Production orders
13
Production Order quickstart
Adding path labels
Adding jute
Download EP files of a production order
Create double width POs
View all 13
Definitions
15
Create a quality
Conditions to calculate yarn consumption
Edit a quality
Create a quality for double width
Creating a color
View all 15
Designs
7
Launching TuftLink through Connect
Add configurations to designs and use them in search
Add runner / wall to wall in repeat
How to create and save an EP
Calculate yarn consumption of a design
View all 7
Sales
0
Documents & training
1
Documents & training
TEXhub
0
CadCam
2
View EP
Product configurations
Getting started with us
Your account
0
FAQs
General
6
Connection and IT-requirements for Connect
Is my machine supported by Connect?
Connecting older and non-Vandewiele machines
Which web browser to use?
Can I use my smartphone?
View all 6
Login
3
How to login to the Connect portal the first time
How to switch between companies/subscriptions?
I forgot my password
Trends & reports
0
Production orders
10
Can I apply the same settings for POs?
What can I see on the print?
Machine does not have any possible qualities or creels
Retry a failed or stuck processing
View what was actually woven in a production order
View all 10
Definitions
1
I cannot modify a quality
Troubleshooting
General
1
Blank screen when trying to login
Production orders
1
I cannot complete a production order
Orders and refunds
Your order
0
What's new?
User Interface transformation
5
Introduction
Step 1: Look & feel and navigation
Step 2: Cards and Account & subscription center
Step 3: Improved tables and resizable menu
Step 4: Menu redesign, favorites, breadcrumb bar
Changelog
0
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